Shipping & Returns

Shipping

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We ship worldwide.  

All orders within Canada are shipped using Canada Post Regular Post (3-7 business days). All orders within the USA are shipped Regular Mail (7 - 14 business days). All International orders are shipped using Air Mail (14 - 30 business days).

For any international orders, please note that you are responsible for the duties and taxes should they arise.

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Local Pick Up

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If you live in the Vancouver area, we offer free local pick up. Upon placing your order, please select the local pick-up option. We will contact you when your order is ready for pick up.

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Cancellations, returns and exchanges

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We ask that all cancellations or changes to your order be submitted via email within 24 hours of placing your order.

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With the exception of receiving the incorrect or damaged order, refunds will not be issued. In some circumstances, a store credit may be issued. 

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If you have received the wrong item, all returned merchandise must be in its original packaging, with all accompanying materials and have no sign of use. This also applies to an item exchange. 

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If the order is damaged upon receiving it, please contact us within 24 hours along with a photograph of the damaged order.

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If you have any questions, please contact us at info@ateliereli.shop.

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Thank you for shopping with us!